Customer Success /Training Scheduler Officer

Job Description

Key Responsibilities

Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia’s platforms effectively.
Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
Identify opportunities to upsell or cross-sell additional services.
Act as a liaison between clients and internal departments (sales, IT, events, training).
Track customer issues, maintain records, and ensure timely resolution using CRM tools.
Collect and analyze feedback for continuous improvement of services.
Assist during trade events, expos, and webinars as a support contact.
What We Offer

A dynamic and impactful working environment.
Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
Exposure to international markets, expos, and professional networks.
Performance-based incentives and growth pathways.
About You
Required Qualifications

Bachelor’s degree in Business Administration, Marketing, International Trade, or related fields.
Minimum of 0-1 year experience in customer success, B2B support, sales coordination, or related roles.
Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
Excellent verbal and written communication skills in English and Amharic.
Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
Highly organized, solution-oriented, and able to work under pressure.
Passion for trade, entrepreneurship, and client empowerment.
Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.