Medical Referral Support Officer

Job Description

Key Responsibilities and Duties

1. Referral Coordination

Coordinate referrals for patients requiring specialized services, diagnostic tests, or consultations with external healthcare facilities or specialists.
Receive referrals related to vulnerable individuals experiencing barriers in accessing healthcare and support them in connecting to appropriate health services.
Facilitate referrals to primary healthcare centers and specialized health services such as hospital admissions, psychiatric care, severe malnutrition treatment, emergency obstetric care, and other required medical services.
2. Case Follow-up and Patient Support

Follow up with referred patients to ensure they access the necessary services and receive appropriate care.
Support patients in scheduling appointments, obtaining diagnostic results, and addressing barriers to care.
Provide assistance to beneficiaries throughout the referral process while respecting confidentiality and patients’ rights.
3. Communication and Coordination

Communicate effectively with patients, families, and healthcare providers regarding referral needs, procedures, and follow-up care instructions.
Collaborate closely with internal healthcare teams, including physicians, nurses, and other departments, to ensure continuity of care.
Establish and maintain strong working relationships with external healthcare facilities, specialists, and community resources to facilitate timely referrals.
Daily patient report to Area manager and Project manager to Area office, HO, and RRS and UNHCR public health team.
4. Documentation and Reporting

Maintain accurate and complete documentation of referral requests, approvals, and outcomes in patient records and referral tracking systems.
Ensure timely reporting of activities to the supervisor using RAIS for individual case management and maintain Excel tracking sheets for referral and environmental health event follow-up.
Ensure all referral documentation complies with confidentiality and data protection standards.
All documentation from refugee camp, Area office by RRS, UNHCR and the patient documentation showing refugee status should be documented.
5. Patient Awareness and Health Education

Provide informal one-on-one awareness sessions to referred beneficiaries on key health topics when needed, including non-communicable diseases (NCDs), Infant and Young Child Feeding (IYCF), waterborne diseases, and hygiene practices.
6. Administrative and Logistics Support

Raise Purchase Requests (PR) for patient accommodation, flights, or transportation arrangements when referrals require travel.
Facilitate transportation and logistical arrangements for patients requiring referral services.
7. Other Duties

Perform other related duties as assigned by the supervisor to support the effective implementation of the health program.