Job Description

Job Title: Junior Software Support Officer

Location: Addis Ababa, Ethiopia

Brief Summary

We are seeking a highly motivated and detail-oriented Junior Software Support Officer to join our team in Addis Ababa. As a Junior Software Support Officer, you will be responsible for providing technical support and assistance to our clients, troubleshooting software issues, and collaborating with our development team to resolve technical problems. If you have a passion for software and excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide technical support and assistance to clients via phone, email, and in-person
• Troubleshoot software issues and resolve technical problems in a timely and professional manner
• Collaborate with the development team to identify and resolve technical issues
• Document and track technical issues and resolutions using our ticketing system
• Develop and maintain technical documentation and user manuals
• Stay up-to-date with new software releases and updates, and provide feedback to the development team

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized Ethiopian university
• At least 1 year of experience in software support or a related field
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Proficiency in Microsoft Office and familiarity with help desk software
• Knowledge of database management systems and programming languages is an advantage
• Fluency in Amharic and English is required; knowledge of other local languages is a plus