Job Description

Job Title: IT Support Specialist

Brief Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems, hardware, and software are functioning properly. This is an excellent opportunity for an IT professional to join a dynamic team and contribute to the growth and success of our organization.

Key Responsibilities

• Provide technical support and assistance to employees via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner
• Install, configure, and maintain computer hardware, software, and peripherals
• Develop and implement training programs to educate employees on new technologies and systems
• Collaborate with other IT team members to resolve complex technical issues and implement new projects
• Document and maintain accurate records of technical issues, solutions, and system updates

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field from a recognized Ethiopian university
• At least 2 years of experience in IT support, preferably in a similar industry or organization
• Proficiency in operating systems, including Windows and Linux
• Knowledge of network protocols, including TCP/IP, DNS, and DHCP
• Familiarity with help desk software and IT service management tools
• Excellent problem-solving, communication, and interpersonal skills
• Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are an added advantage
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects