Customer Service Specialist

Job Description

About the Job
Job Opening: Customer Service Specialist

Company: Solveit Technology Lab

Location: Addis Ababa

Job Type: Full-Time

About Us

At Solveit Technology Lab, we build innovative solutions and drive digital transformation. We are looking for a vibrant, energetic, and results-driven Female Customer Service Specialist to join our growing team. If you love communicating, building relationships, and have a passion for marketing and technology, we want you!

Key Responsibilities

Act as the first point of contact for our clients, providing exceptional support and representing the Solveit brand with enthusiasm.
Manage customer inquiries, resolve issues efficiently, and maintain high levels of client satisfaction.
Support sales and marketing initiatives by identifying customer needs and pitching relevant tech solutions.
Maintain clear, active, and professional communication across various channels (phone, email, and chat).
About You
Job Requirements & Qualifications

Education: Minimum of a Diploma in Marketing (or a related field).
Experience: Minimum of 1 year of professional experience in Customer Service, Sales, or Marketing.
Traits: Highly active, energetic, and possesses exceptional communication and interpersonal skills.
Tech Savviness: Previous experience or a strong familiarity with the IT/Tech industry is a major plus!
What We Offer

A dynamic, innovative, and supportive work environment.
Opportunities for career growth within the tech industry.
Competitive salary and benefits package.