Job Description

Core Banking Systems Support Engineer

Addis Ababa, Ethiopia

Brief Summary

We are seeking an experienced Core Banking Systems Support Engineer to join our team in Addis Ababa. As a Core Banking Systems Support Engineer, you will be responsible for providing technical support and maintenance for our core banking systems, ensuring high availability, performance, and security. You will work closely with our IT team to resolve technical issues, implement new features, and provide training to end-users. If you have a strong technical background and experience in core banking systems, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide technical support and maintenance for core banking systems, including troubleshooting, debugging, and resolving technical issues
• Collaborate with the IT team to implement new features, updates, and patches to the core banking systems
• Ensure high availability, performance, and security of the core banking systems
• Develop and maintain technical documentation for core banking systems, including user manuals, technical guides, and troubleshooting guides
• Provide training and support to end-users on the use of core banking systems
• Work with external vendors and partners to resolve technical issues and implement new features
• Participate in the development and implementation of disaster recovery and business continuity plans for core banking systems

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized Ethiopian university
• At least 3 years of experience in supporting core banking systems, preferably in a banking or financial institution
• Strong technical knowledge of core banking systems, including Temenos, Flexcube, or similar systems
• Experience with database management systems, including Oracle, SQL Server, or MySQL
• Strong troubleshooting and problem-solving skills, with the ability to work under pressure
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders
• Certifications in ITIL, COBIT, or related fields are an added advantage
• Fluency in English and Amharic is required, with knowledge of other local languages being an added advantage