Call Center Representative

Job Description

About the Job
Job Title: Call Center Representative

Employment Type: Full-time

Number of people required: 7

Application Deadline: May 31, 2026

Job Summary

We are looking for a motivated and customer-focused Call Center Representative to join our team. The candidate will be responsible for handling customer inquiries, responding to complaints, providing accurate information, and ensuring customer satisfaction through professional communication.

The role requires good communication skills, basic computer knowledge, patience, and the ability to work well in a fast-paced environment.

Fresh graduates are encouraged to apply. Training and support will be provided to help employees understand company services, customer handling procedures, and internal systems.

The ideal candidate should have a positive attitude, willingness to learn, and the ability to work both independently and as part of a team.

Key Responsibilities

Call Handling

Handle inbound and outbound communications professionally.
Respond to customer calls and messages in a timely manner.
Customer Support

Assist customers with inquiries and support requests.
Provide accurate information about company services and products.
Issue Resolution

Resolve customer complaints professionally and efficiently.
Escalate complex issues when necessary.
Product Knowledge

Learn and understand company products and services.
Maintain updated knowledge of company procedures and policies.
English Language Capability

Communicate clearly and professionally in English, both verbally and in writing.
About You
Requirements

Strong verbal and written communication skills
Good English language proficiency
Basic computer knowledge and typing skills
Strong customer service and problem-solving abilities
Ability to work in a fast-paced environment
Patience, professionalism, and a positive attitude
Willingness to learn and adapt quickly
Ability to work independently and within a team
Good time management and organizational skills
Fresh graduates are encouraged to apply