Job Description

Branch Manager I

Brief Summary

We are seeking an experienced and results-driven Branch Manager I to lead our team in delivering exceptional customer service and achieving business objectives. The successful candidate will be responsible for managing the overall operations of the branch, including sales, customer service, and risk management. This is an exciting opportunity for a motivated and experienced professional to join our team and contribute to the growth and success of our organization.

Key Responsibilities

• Develop and implement branch business strategies to achieve sales targets and customer acquisition goals
• Lead and manage a team of customer service and sales professionals to ensure exceptional customer experience and high levels of customer satisfaction
• Monitor and control branch expenses to ensure cost-effectiveness and efficiency
• Identify and mitigate risks to ensure compliance with regulatory requirements and company policies
• Analyze market trends and competitor activity to identify business opportunities and threats
• Build and maintain relationships with key customers and stakeholders to drive business growth and loyalty

Requirements

• Bachelor’s degree in Business Administration, Management, or related field from a recognized Ethiopian university
• Minimum 5 years of experience in banking, finance, or related industry, with at least 2 years in a management role
• Proven track record of achieving sales targets and customer acquisition goals
• Excellent leadership, communication, and interpersonal skills
• Strong analytical and problem-solving skills, with ability to make informed decisions
• Knowledge of Ethiopian banking regulations and industry trends
• Proficiency in Microsoft Office and banking software applications
• Fluency in Amharic and English, with ability to communicate effectively with customers and stakeholders