Job Description

The incumbent is responsible to plan, direct and coordinate the functions of the Branch (Banking Centre) he/she is assigned including;

Ensuring achievement of the Bank’s strategy and the effective operation of the Banking Center;
Manages the Branches financial Target including deposit mobilization, credit facilitation, FX generation;
Also work to expand the customer base, champion digital banking and IB usage;
Work to maximize customer satisfaction;
Encourage creativity and innovation at the Branch level for Bank level impact;
Work to create empowered and engaged workforce at a Branch;
Others as detailed in the job description
About You
Education

BA Degree in Accounting, Finance, Management, Economics, Business Administration or other relevant fields.

Experience

At least eight (8) years of progressive relevant experience with a minimum of two (2) years as Branch Manager.

Job Title: Banking Center Manager, Grade C – For Burayu Keta Banking Center

Brief Summary

We are seeking a highly experienced and results-driven Banking Center Manager to lead our Burayu Keta Banking Center. As a Banking Center Manager, you will be responsible for achieving business objectives, managing customer relationships, and overseeing the overall operations of the banking center. The ideal candidate will have a proven track record of success in banking operations, excellent leadership skills, and a strong understanding of the Ethiopian banking industry.

Key Responsibilities

• Develop and implement business strategies to achieve banking center objectives, including deposit growth, loan portfolio management, and customer acquisition
• Manage and supervise a team of banking professionals, providing coaching, guidance, and development opportunities to ensure exceptional customer service and operational excellence
• Build and maintain strong relationships with key customers, including corporate clients, small and medium enterprises, and individual customers
• Oversee the banking center’s operations, ensuring compliance with regulatory requirements, internal policies, and procedures
• Analyze financial reports, identify areas for improvement, and implement corrective actions to optimize banking center performance
• Collaborate with other departments, such as credit, marketing, and risk management, to achieve business objectives and resolve customer issues
• Ensure a high level of customer satisfaction, resolving customer complaints and concerns in a timely and professional manner

Requirements

• Bachelor’s degree in Banking, Finance, Business Administration, or a related field from a recognized Ethiopian university
• Minimum 5 years of experience in banking operations, with at least 2 years in a management role
• Professional certification in banking, such as a Certified Banking Professional (CBP) or a Certified Financial Manager (CFM), is an advantage
• Strong knowledge of Ethiopian banking regulations, laws, and industry standards
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a team
• Strong analytical, problem-solving, and decision-making skills, with the ability to analyze financial reports and make informed decisions
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, and experience with banking software systems
• Fluency in Amharic and English, with excellent written and verbal communication skills