Job Description

Job Title: Banking Business Officer I

Brief Summary

We are seeking a highly motivated and experienced Banking Business Officer I to join our team. The successful candidate will be responsible for developing and maintaining strong relationships with our customers, identifying business opportunities, and providing excellent customer service. This role will be based in our head office in Addis Ababa and will require occasional travel to other branches.

Key Responsibilities

• Develop and maintain relationships with existing and potential customers to increase business and revenue growth
• Identify and pursue new business opportunities through networking, marketing, and sales activities
• Conduct financial analysis and provide recommendations to customers on banking products and services
• Provide excellent customer service, respond to customer inquiries, and resolve customer complaints in a timely and professional manner
• Collaborate with internal stakeholders to develop and implement marketing campaigns and promotional activities
• Stay up-to-date with industry trends, competitors, and market conditions to identify opportunities and threats

Requirements

• Bachelor’s degree in Banking and Finance, Business Administration, Economics, or related field from a recognized Ethiopian university
• Minimum of 2 years of experience in banking, finance, or a related field, with a focus on business development and customer service
• Strong knowledge of banking products and services, including credit, deposits, and trade finance
• Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze financial data and make informed decisions
• Proficiency in MS Office applications, including Excel, Word, and PowerPoint, and experience with banking software and systems
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
• Fluency in Amharic and English, with knowledge of other local languages an advantage