Job Description

Job Title: Agency Banking Officer

Brief Summary

We are seeking a highly motivated and experienced Agency Banking Officer to join our team. The successful candidate will be responsible for managing and developing our agency banking network, ensuring excellent customer service, and promoting our banking products and services to existing and potential customers. This is an exciting opportunity for a results-driven professional to contribute to the growth and success of our organization.

Key Responsibilities

• Develop and implement strategies to expand our agency banking network and increase customer acquisition and retention
• Build and maintain strong relationships with existing and potential agents, ensuring excellent customer service and support
• Conduct regular visits to agent locations to monitor performance, provide training and support, and address any issues or concerns
• Identify and mitigate risks associated with agency banking operations, ensuring compliance with regulatory requirements and internal policies
• Analyze sales data and market trends to identify opportunities for growth and develop targeted marketing campaigns to promote our products and services
• Collaborate with internal stakeholders to develop and implement new products and services that meet the needs of our customers and agents

Requirements

• Bachelor’s degree in Business Administration, Banking, Finance, or related field from a recognized Ethiopian university
• Minimum 3 years of experience in banking, finance, or a related field, with a focus on agency banking or retail banking
• Proven track record of success in sales, marketing, or business development, with a strong understanding of the Ethiopian market and banking industry
• Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with agents, customers, and internal stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze sales data and market trends and develop targeted marketing campaigns
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, and experience with banking software and systems
• Ability to work in a fast-paced environment, with a strong focus on customer service, sales, and business development