After Sales Support

Job Description

About the Job
We are hiring After-Sales Support professionals to provide post-implementation technical and

operational support across our software solutions. Working closely with internal teams, you will serve

as the primary contact for clients after go-live, ensuring smooth day-to-day system usage and timely

resolution of issues.

You will be responsible for handling client support requests, providing remote assistance via phone and

tools such as AnyDesk, troubleshooting system-related issues, and coordinating escalations when

required. You will maintain continuous communication with clients to ensure system stability,

responsiveness, and a high level of customer satisfaction. This role requires strong problem-solving

skills, patience, and a service-oriented mindset.
About You
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
0 – 2 years of experience in customer support, technical support, helpdesk, or a similar role
Good understanding of enterprise software systems ( ERP, POS, CRM, or similar solutions)
Strong communication, coordination, and problem-solving skills
Ability to manage multiple client support requests in a fast-paced environment
Basic understanding of software systems, databases, and remote support tools
Experience with AnyDesk or similar remote support tools is an advantage
Fluency in English and Amharic; additional languages are a plus