IT technician

Job Description

Responsibilities:

Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
Troubleshoot hardware, software, and network issues in a timely manner.
Provide technical support to staff (on-site and remote).
Set up user accounts, emails, and access permissions.
Maintain and monitor internet connectivity and local area network (LAN).
Install and update operating systems, antivirus, and essential software.
Ensure data backup is performed regularly and securely.
Maintain IT inventory and asset records.
Support meeting room IT setup (projectors, screens, video calls).
Ensure basic cybersecurity practices are followed across devices.
Coordinate with external IT service providers when needed.
Perform routine system checks and preventive maintenance.
Manage IT-related technical problems
Assist in the development, updating, and maintenance of the organization’s website.
Upload and update website content (news, reports, photos, announcements).
Monitor website performance and ensure it is functioning properly.
Troubleshoot basic website issues and coordinate with developers/hosting providers when necessary.
Ensure website security, backups, and domain/hosting renewals.
Support improvements to website design, user experience, and functionality.
Skills and Abilities:

Strong problem-solving and troubleshooting skills.
Good communication and user support skills.
Ability to work independently and prioritize tasks.
Good record-keeping and documentation ability.
Attention to detail and quick response to technical issues.
Salary – Gross salary of 10,000 ETB

Performance Indicators (KPIs)

Timely resolution of IT issues.
System uptime and reliability.
Proper maintenance of IT equipment and records.
Staff satisfaction with IT support.
About You
Qualifications:

Degree in Information Technology, Computer Science, Web Development, or related field.
Minimum 1 year of experience in IT support or technician role.
Basic knowledge of website development tools (e.g., WordPress or similar CMS, HTML/CSS is an advantage).
Knowledge of computer hardware, networking, and common software applications.
Familiarity with Windows OS, Microsoft Office, antivirus, and email systems.
Basic understanding of networking (LAN, routers, switches, internet setup).