IT Support Officer Location: On-site Employment Type: Full-Time

Job Description

Key Responsibilities

Network & Connectivity Management

Administer and maintain office LAN, Wi-Fi, and internet connectivity
Configure and manage routers, switches, firewalls, and access points
Manage IP addressing, DHCP, DNS, and basic network segmentation
Monitor network performance and resolve connectivity issues
Coordinate with telecom providers for internet and phone services
Troubleshoot DNS-related issues and internal network conflicts
System Administration & Infrastructure

Administer Active Directory (user creation, group policies, permissions)
Manage company email systems
Maintain file servers, shared folders, and permission structures
Configure and manage network printers and shared resources
Implement and monitor backup systems to ensure data integrity
Maintain system documentation and access control records
Computer & Hardware Maintenance

Install, configure, and maintain desktops, printers, laptops, and peripherals
Install, configure, and maintain POS (Point-of-Sale) machines and related systems
Perform hardware upgrades, replacements, and troubleshooting
Manage OS installation, patching, and updates
Track and manage software licenses
Maintain IT asset inventory
Troubleshoot and maintain printers, scanners, and multifunction devices
Manage printer drivers, queues, and user access
Monitor supplies and coordinate vendor maintenance when necessary
User Support & Training

Provide first-line and second-line IT support to office staff

Train POS user agents regularly.
Diagnose and resolve hardware, software, and connectivity issues
Train employees on system usage and IT best practices
Communicate system updates and planned maintenance clearly

Security & Preventive Maintenance

Implement basic network and endpoint security measures
Ensure antivirus and endpoint protection are up to date
Perform regular system updates and preventive maintenance
Monitor systems proactively to identify and mitigate risks
Support basic firewall configuration and security policies

About You
Required Qualifications

Minimum 5 years of proven experience in office IT maintenance or system administration
Strong hands-on experience with:
Active Directory (user/group management, permissions) DNS configuration and troubleshooting

Email systems administration (Office 365 / Google Workspace) File management systems and shared drives

Basic network configuration (routers, switches, DHCP, IP addressing)

Strong knowledge of Windows client and server environments
Experience in hardware troubleshooting and maintenance
Familiarity with printer and peripheral management
Ability to work independently and manage multiple priorities
Strong analytical and problem-solving skills
Excellent communication and user support skills
Preferred Qualifications

CompTIA A+ Certification (Highly Preferred)
CompTIA Network+ or equivalent certification
Experience with VoIP phone systems
Knowledge of data backup solutions and cybersecurity fundamentals
Work Environment

On-site role
Hands-on position involving both desk-based and physical equipment tasks
May require occasional after-hours support for urgent issues