Job Description

Job Title: Software Support Officer

Location: Addis Ababa, Ethiopia

Brief Summary

We are seeking a highly skilled and experienced Software Support Officer to join our team in Addis Ababa. The successful candidate will be responsible for providing technical support and assistance to our customers, troubleshooting software issues, and resolving problems in a timely and professional manner. If you have a passion for software and excellent customer service skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide technical support and assistance to customers via phone, email, and in-person
• Troubleshoot and resolve software issues, including debugging and testing
• Install, configure, and maintain software applications and systems
• Collaborate with internal teams, including development and quality assurance, to resolve software issues
• Develop and maintain documentation of software issues and resolutions
• Stay up-to-date with new software releases and updates, and apply this knowledge to improve support services

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized Ethiopian university
• At least 2 years of experience in software support or a related field
• Proven experience with software troubleshooting, debugging, and testing
• Excellent customer service skills, with the ability to communicate complex technical information to non-technical customers
• Strong problem-solving and analytical skills, with the ability to work independently and as part of a team
• Fluency in English and Amharic, with excellent written and verbal communication skills
• Familiarity with Ethiopian software industry trends and developments