Receptionist

Job Description

Key Responsibilities

Welcome guests in a professional, polite, and friendly manner
Handle guest check-in and check-out processes efficiently
Make reservations and maintain accurate guest records
Receive and manage incoming calls and messages
Maintain records of telephone calls and correspondence
Handle guest payments and ensure proper documentation
Ensure the reception area is clean, tidy, and well organized at all times
Manage visitor access and maintain a courteous front desk environment
Handle guest inquiries and complaints promptly and professionally
Report maintenance issues to the relevant department
Keep track of meal sheets and forward them to accounts
Coordinate with housekeeping and other departments when required

About You
Qualifications and Requirements

Minimum Degree in Front Office Operations, Housekeeping Management, or related field
2 years of previous experience in reception/front office operation specially in hotel an advantage
Good knowledge of housekeeping operations is a plus
Strong communication skills in English (written and spoken)
Good interpersonal and customer service skills
Ability to work with a diverse team and clients
Proactive, self-motivated, and organized
Professional appearance and positive attitude
Physically fit and able to meet job requirements
Willingness to work in a remote campsite area