About the Job
\nDeputy Manager-Operations (French Speaker)<\/p>\n
Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.<\/p>\n
We invite qualified applicants for the position of\u00a0Deputy Manager-Operations\u00a0at one of our clients VFS Global \u00a0Services Pvt. Ltd.<\/p>\n
Purpose of the role<\/p>\n
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
\nTo ensure implementation of new process roll outs or changes.
\nThe\u00a0Deputy Manager-Operations\u00a0is\u00a0Responsible for:-<\/p>\n
Manage all day to day activities (Administrative and functional conducted at the Visa\u00a0Application Center which involves:<\/p>\n
Document scrutiny & verification for visa processingHandling cash & bank related transactions if assigned
\nMaintaining & recording all application data in a timely and accurate manner
\nEnsuring all administration & logistics of passport delivery to consulate\/applicant\/logistics company etc.
\nConduct regular Audits for all processes & implement all new process rollouts or changes
\nIdentify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application
\nEnsure regular Error Monitoring:-to monitor track and reduce the number of errors every month, with in \u00a0acceptable limits
\nMaintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.\u00a0 Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Tam Objective Tracker.
\nMaintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operation Procedures, manuals etc. without any deviation.\u00a0Ensure that the Teams are mentored & work towards adherence of all SOP\u2019s\/processes, required to be complied with, from an organizational & ISO perspective.
\nEnsure compliance with VFS Global defines principles, policies & procedures as applicable to the role
\nMaintain high standards of ethics, integrity and compliance with corporate procedures
\nEnsure that the entire process is completed within the mandated Turn Around Time.\u00a0Ensure that the Teams are aligned & contribute towards
\nEnsure no penalties are incurred and monitor, track and maintain internal errors.
\nEnsure personal & professional development for self and team by conducting trainings on regular basis (product & process)
\nProvide assistance to staff when needed and handle applicant\/customer escalations
\nLiaise with various support functions to handle team related queries
\nEnsure delivery of Value Added Services options and achievement of the VAS targets for the VAC
\nManage VAC productivity and VAC security (Physical & data)
\nMentor the team on a regular basis, thereby ensuring a successor is created for the position-assist Manager\/Unit Manager in Succession planning
\nKnowledge & Key Skills:-<\/p>\n
Proficiency in MS office & good typing speed
\nAdaptability and presence of mind to handle customer queries and complaints
\nIn-depth knowledge and understanding of systems and processes
\nAbility to Innovate and enhance procedures and methods to increase productivity & cost effectiveness Team management skills
\nOrganizational Competencies\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Functional Competencies1. Entrepreneurship1. Good Communication skills in English [Verbal & Written]2. Quality & Service Orientation2. Customer Orientation3. Teamwork & Collaboration3. Good team player4. Diversity Sensitivity4. Problem solving & Multitasking skills5. Personal & Professional Development5. Interpersonal Skills6. Delivering Results6. Self-Motivated and Self-Directed7. Communication7. Conflict Management skills8. Networking8. Time Management9. Leadership9. Planning, Organizing, Motivating, Directing and Controlling
\nAbout You
\nEducation:\u00a0– MA\/BA\/BSc\/MSc Degree\u00a0from\u00a0Reputable Universities.<\/p>\n
Experience:\u00a02-4 years of experience in customer service or Hospitality industry.<\/p>\n
Language Requirements<\/p>\n
Fluency in French Language
\nFluency in English and Knowledge of additional international language would be very helpful
\nSalary:\u00a0-Negotiable and attractive<\/p>\n
Required: –\u00a001 (One)<\/p>\n
Place of Work: –\u00a0Addis Ababa<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-41371","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/08\/Edomias-International-Plc.webp","custom-text-26140818":"Edomias International PLC","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"","_job_experience":"Intermediate","custom-select-25910079":"3 \u2013 5 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-08-12","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"info@jobsinethiopia.net","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/41371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=41371"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=41371"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=41371"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=41371"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=41371"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=41371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}