{"id":40939,"date":"2026-07-29T11:02:59","date_gmt":"2026-07-29T08:02:59","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=40939"},"modified":"2026-07-29T11:07:02","modified_gmt":"2026-07-29T08:07:02","slug":"customer-service-officer-ii-2","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/customer-service-officer-ii-2\/","title":{"rendered":"Customer Service Officer II"},"content":{"rendered":"<h1>Job Title: Customer Service Officer II<\/h1>\n<h2>Brief Summary<\/h2>\n<p>We are seeking a highly skilled and experienced Customer Service Officer II to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services to existing and potential customers. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and provide timely and effective solutions to customer inquiries.<\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Respond to customer inquiries via phone, email, and in-person, providing timely and effective solutions to their concerns<\/li>\n<li>Resolve customer complaints in a professional and courteous manner, escalating issues to senior management when necessary<\/li>\n<li>Provide product and service information to customers, promoting our offerings and identifying new sales opportunities<\/li>\n<li>Collaborate with internal teams, such as sales and operations, to ensure seamless customer experience<\/li>\n<li>Develop and maintain a thorough knowledge of our products and services, as well as industry trends and competitor activity<\/li>\n<li>Identify areas for improvement and implement process changes to enhance customer satisfaction and loyalty<\/li>\n<\/ul>\n<hr \/>\n<h2>Requirements<\/h2>\n<ul>\n<li>Bachelor&#8217;s degree in Business Administration, Marketing, or a related field from a reputable Ethiopian university<\/li>\n<li>Minimum 2 years of experience in customer service, sales, or a related field, with a proven track record of success<\/li>\n<li>Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a team environment<\/li>\n<li>Proficiency in Amharic and English, with knowledge of other local languages an advantage<\/li>\n<li>Ability to work in a fast-paced environment, with a high level of energy and a positive attitude<\/li>\n<li>Proficiency in Microsoft Office applications, with experience in customer relationship management (CRM) software an advantage<\/li>\n<li>Certificate in customer service, sales, or a related field from a recognized institution, such as the Ethiopian Institute of Management<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-40939","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/07\/Hijra-Bank-S.C-1.webp","custom-text-26140818":"Hijra Bank S.C","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-08-06","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"external","_job_apply_url":"https:\/\/forms.gle\/sn4LYshfPsVDE29x7","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/07\/Hijra-Bank-S.C-1.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/07\/Hijra-Bank-S.C-1.webp","custom-text-26140818":"Hijra Bank S.C","_job_title":"Customer Service Officer II","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-08-06","_job_location":"4","_job_description":"<h1>Job Title: Customer Service Officer II<\/h1>\r\n<h2>Brief Summary<\/h2>\r\nWe are seeking a highly skilled and experienced Customer Service Officer II to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services to existing and potential customers. 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