{"id":39572,"date":"2026-07-10T10:44:39","date_gmt":"2026-07-10T07:44:39","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=39572"},"modified":"2026-07-10T11:20:25","modified_gmt":"2026-07-10T08:20:25","slug":"customer-service-officer-i-for-meklle-branch","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/customer-service-officer-i-for-meklle-branch\/","title":{"rendered":"Customer Service Officer I for Meklle Branch"},"content":{"rendered":"<h1>Job Title: Customer Service Officer I for Meklle Branch<\/h1>\n<h2>Brief Summary<\/h2>\n<p>We are seeking a highly skilled and motivated Customer Service Officer I to join our team at the Meklle Branch. As a Customer Service Officer I, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving customer complaints in a professional and efficient manner. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.<\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Respond to customer inquiries and resolve customer complaints via phone, email, and in-person<\/li>\n<li>Provide accurate and timely information to customers regarding our products and services<\/li>\n<li>Process customer transactions, such as account openings, deposits, and withdrawals<\/li>\n<li>Identify and escalate complex customer issues to senior management or specialized teams as needed<\/li>\n<li>Collaborate with internal teams to resolve customer issues and improve overall customer experience<\/li>\n<li>Maintain accurate records of customer interactions and transactions<\/li>\n<li>Participate in customer service training and development programs to continuously improve skills and knowledge<\/li>\n<\/ul>\n<hr \/>\n<h2>Requirements<\/h2>\n<ul>\n<li>Bachelor&#8217;s degree in Business Administration, Marketing, or related field from a recognized Ethiopian university<\/li>\n<li>Minimum of 1-2 years of experience in customer service or a related field, preferably in a banking or financial institution<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues at all levels<\/li>\n<li>Strong problem-solving and analytical skills, with the ability to resolve customer complaints in a fair and efficient manner<\/li>\n<li>Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint<\/li>\n<li>Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities<\/li>\n<li>Fluency in Amharic and English, with knowledge of local languages (e.g. Tigrinya) an advantage<\/li>\n<li>Knowledge of Ethiopian banking laws and regulations, as well as industry standards and best practices<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[6],"job_listing_tag":[],"class_list":["post-39572","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-mekele"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/07\/Ahadu-Bank-S.C-1.webp","custom-text-26140818":"Ahadu Bank S.C","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-07-16","_job_location":{"6":"Mekele"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"https:\/\/forms.gle\/HCUL5wdtse65JoHs9","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/39572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=39572"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=39572"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=39572"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=39572"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=39572"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=39572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}