About the Job
\nThe Customer Service Officer at Teklehaimanot General Hospital plays a vital role in ensuring an exceptional experience for patients and visitors. This full-time, entry-level position is ideal for fresh graduates seeking to launch their careers in customer service. The officer will work in an office environment, assisting with inquiries, resolving issues, and providing comprehensive support to enhance patient satisfaction and hospital reputation.<\/p>\n
Key Responsibilities:<\/p>\n
Assist patients and visitors with inquiries in a courteous and professional manner.
\nHandle incoming calls and respond to emails promptly and effectively.
\nCoordinate with various departments to resolve patient issues and concerns.
\nMaintain accurate records of customer interactions and transactions.
\nProvide information about hospital services, policies, and procedures.
\nMonitor and manage waiting times to improve patient experience.
\nGather feedback from patients to identify areas for improvement.
\nSupport administrative tasks as needed to facilitate hospital operations.
\nAttend training sessions to enhance customer service skills and knowledge.
\nContribute to a positive and collaborative team environment.
\nAbout You
\nRequired Skills:<\/p>\n
Demonstrate excellent customer service skills in all interactions.
\nCommunicate clearly and effectively, both verbally and in writing.
\nExhibit strong problem-solving abilities to address patient concerns.
\nShow empathy and patience when dealing with sensitive situations.
\nAdapt to changing circumstances and respond to patient needs efficiently.
\nMaintain professionalism and composure under pressure.
\nWork collaboratively with team members to achieve common goals.
\nOrganize and prioritize tasks effectively to manage workload.
\nUtilize technology and software for record-keeping and communication.
\nEngage in continuous learning to improve service delivery.
\nDesired Skills:<\/p>\n
Familiarity with healthcare terminology and medical services.
\nBasic knowledge of customer relationship management (CRM) systems.
\nAbility to work flexible hours, including weekends and holidays.
\nCultural sensitivity and awareness in patient interactions.
\nProficiency in multiple languages is a plus.<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-37754","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Teklehaimanot-General-Hospital.webp","custom-text-26140818":"Teklehaimanot General Hospital","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"","_job_experience":"Entry","custom-select-25910079":"0 \u2013 1 Year","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-07-19","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"@TGHHR2000","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Teklehaimanot-General-Hospital.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Teklehaimanot-General-Hospital.webp","custom-text-26140818":"Teklehaimanot General Hospital","_job_title":"Customer Service Officer","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","_job_experience":"Entry","custom-select-25910079":"0 \u2013 1 Year","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-07-19","_job_location":"4","_job_description":"About the Job\r\nThe Customer Service Officer at Teklehaimanot General Hospital plays a vital role in ensuring an exceptional experience for patients and visitors. This full-time, entry-level position is ideal for fresh graduates seeking to launch their careers in customer service. The officer will work in an office environment, assisting with inquiries, resolving issues, and providing comprehensive support to enhance patient satisfaction and hospital reputation.\r\n\r\nKey Responsibilities:\r\n\r\nAssist patients and visitors with inquiries in a courteous and professional manner.\r\nHandle incoming calls and respond to emails promptly and effectively.\r\nCoordinate with various departments to resolve patient issues and concerns.\r\nMaintain accurate records of customer interactions and transactions.\r\nProvide information about hospital services, policies, and procedures.\r\nMonitor and manage waiting times to improve patient experience.\r\nGather feedback from patients to identify areas for improvement.\r\nSupport administrative tasks as needed to facilitate hospital operations.\r\nAttend training sessions to enhance customer service skills and knowledge.\r\nContribute to a positive and collaborative team environment.\r\nAbout You\r\nRequired Skills:\r\n\r\nDemonstrate excellent customer service skills in all interactions.\r\nCommunicate clearly and effectively, both verbally and in writing.\r\nExhibit strong problem-solving abilities to address patient concerns.\r\nShow empathy and patience when dealing with sensitive situations.\r\nAdapt to changing circumstances and respond to patient needs efficiently.\r\nMaintain professionalism and composure under pressure.\r\nWork collaboratively with team members to achieve common goals.\r\nOrganize and prioritize tasks effectively to manage workload.\r\nUtilize technology and software for record-keeping and communication.\r\nEngage in continuous learning to improve service delivery.\r\nDesired Skills:\r\n\r\nFamiliarity with healthcare terminology and medical services.\r\nBasic knowledge of customer relationship management (CRM) systems.\r\nAbility to work flexible hours, including weekends and holidays.\r\nCultural sensitivity and awareness in patient interactions.\r\nProficiency in multiple languages is a plus.","_job_apply_type":"with_email","_job_apply_email":"@TGHHR2000","_job_post_type":"job_listing","_job_featured_image":null,"_job_expiry_date":"","_viewed_count":"35","_views_by_date":{"2026-06-18":18,"2026-06-19":5,"2026-06-20":3,"2026-06-21":3,"2026-06-22":6},"_recently_viewed":"2026-06-22","_job_views_count":"33","_elementor_page_assets":[]},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/37754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=37754"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=37754"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=37754"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=37754"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=37754"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=37754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}