About the Job
\nJob Purpose\u00a0:- To build and lead a world-class automotive after-sales infrastructure that guarantees maximum vehicle uptime, exceptional customer retention, and seamless technical support. This role bridges Geely\u2019s global technical standards with local operational workflows, ensuring that service, warranty, and spare parts operations serve as primary drivers of brand loyalty\u2014particularly during the market’s transition to intelligent and electric vehicles (EVs).<\/p>\n
Key Responsiblity<\/p>\n
Workshop Operations & Service Delivery<\/p>\n
Operational Efficiency:\u00a0Oversee the daily operations of Geely\u2019s flagship service center and regional workshops, optimizing workshop throughput, technician productivity, and vehicle turnaround times.
\nStandardized Diagnostics:\u00a0Implement system-led diagnostic protocols to shift away from person-centered troubleshooting, ensuring technicians utilize authorized Geely diagnostic software and specialized tools for accurate, first-time-fix resolutions.
\nEV Readiness & Safety:\u00a0Establish strict safety and technical protocols for handling high-voltage alternative energy vehicles, ensuring the workshop is equipped with necessary insulation tools, battery diagnostic modules, and certified EV safety gear.
\nParts Supply Chain & Inventory Management<\/p>\n
Demand Forecasting:\u00a0Partner with procurement and logistics teams to design data-driven inventory models for fast-moving, slow-moving, and critical repair parts, minimizing stockouts while optimizing working capital.
\nWarehouse Standardization:\u00a0Oversee parts warehouse storage, coding, and distribution tracking to ensure immediate availability for workshop technicians and over-the-counter retail customers.
\nLocal Sourcing & Compliance:\u00a0Navigate local import regulations, customs clearances, and tariff structures for automotive parts to maintain a resilient supply chain pipeline.
\nCustomer Retention & Value-Chain Excellence
\nService Level Agreements (SLAs):\u00a0Enforce strict customer service standards, tracking Customer Satisfaction Index (CSI) scores from vehicle drop-off, progress communication, to final delivery.
\nCorporate & Fleet Support:\u00a0Design tailored, proactive maintenance frameworks and priority workshop lanes for corporate fleets, government agencies, and logistics clients to minimize their operational downtime.
\nWarranty Administration:\u00a0Establish a clean, traceable warranty management process, ensuring all warranty claims are verified against Geely\u2019s international guidelines, documented correctly, and processed for principal reimbursement.
\nPrincipal Liaison & Technical Training
\nGeely HQ Technical Liaison:\u00a0Act as the primary local technical point of contact for Geely Auto Group\u2019s regional after-sales support teams, managing technical escalation channels for complex vehicle faults.
\nStructured Training Programs:\u00a0Cascade technical knowledge from Geely HQ by establishing continuous training paths for workshop controllers, service advisors, and technicians\u2014with a strong focus on high-voltage systems, EV battery maintenance, and intelligent infotainment software.
\nPerformance Indicators
\nTo maintain strict alignment with system-led performance management, the After-Sales Manager will be evaluated against clean, data-driven targets:<\/p>\n
First-Time-Fix Rate (FTFR):\u00a0Percentage of vehicles successfully repaired on the initial visit without recurring complaints.
\nWorkshop Efficiency & Utilization:\u00a0Overall technician productivity hours logged against available workshop capacity.
\nParts Fill Rate:\u00a0Percentage of parts requests fulfilled immediately from existing stock for routine maintenance and common repairs.
\nCustomer Satisfaction Index (CSI):\u00a0Standardized post-service survey scores reflecting customer feedback on quality, communication, and timing.
\nWarranty Recovery Speed:\u00a0Total turnaround time and approval rate for warranty claims submitted to Geely HQ for financial credit.
\nAbout You
\nJob Requirements & Profile<\/p>\n
Education<\/p>\n
Bachelor\u2019s degree\u00a0in Automotive Engineering, Mechanical Engineering, Industrial Engineering, or a highly related technical field. A post-graduate degree or certification in Business Administration or Operations Management is highly valued.
\nExperience:<\/p>\n
Minimum of 8+ years of progressive experience in automotive after-sales management, workshop operations, or service department leadership.
\nDirect experience working with alternative electric vehicles (EVs), high-tech diagnostic systems
\npremium global automotive brands is strongly preferred.
\nSkills:
\n\u2022 Proven ability to develop and implement after-sales service policies, procedures, and operational manuals.
\n\u2022 Strong leadership skills with experience managing technical service teams and customer support functions.
\n\u2022 Excellent analytical skills with the ability to interpret operational, service, and customer satisfaction data to drive performance improvements.
\n\u2022 Strong problem-solving, communication, and customer relationship management skills.
\n\u2022 Professional working proficiency in both English and Amharic, with excellent written and verbal communication abilities.<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[228],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-36644","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-marketing-and-advertisement","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Kerchanshe-Trading-Company-1.webp","custom-text-26140818":"Kerchanshe Trading Company","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"228":"Marketing And Advertisement"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-06-16","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"hr@kerchanshe","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Kerchanshe-Trading-Company-1.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/06\/Kerchanshe-Trading-Company-1.webp","custom-text-26140818":"Kerchanshe Trading Company","_job_title":"After-Sales Manager \u2013 Geely Ethiopia","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"228","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-06-16","_job_location":"4","_job_description":"About the Job\r\nJob Purpose\u00a0:- To build and lead a world-class automotive after-sales infrastructure that guarantees maximum vehicle uptime, exceptional customer retention, and seamless technical support. This role bridges Geely\u2019s global technical standards with local operational workflows, ensuring that service, warranty, and spare parts operations serve as primary drivers of brand loyalty\u2014particularly during the market's transition to intelligent and electric vehicles (EVs).\r\n\r\nKey Responsiblity\r\n\r\nWorkshop Operations & Service Delivery\r\n\r\nOperational Efficiency:\u00a0Oversee the daily operations of Geely\u2019s flagship service center and regional workshops, optimizing workshop throughput, technician productivity, and vehicle turnaround times.\r\nStandardized Diagnostics:\u00a0Implement system-led diagnostic protocols to shift away from person-centered troubleshooting, ensuring technicians utilize authorized Geely diagnostic software and specialized tools for accurate, first-time-fix resolutions.\r\nEV Readiness & Safety:\u00a0Establish strict safety and technical protocols for handling high-voltage alternative energy vehicles, ensuring the workshop is equipped with necessary insulation tools, battery diagnostic modules, and certified EV safety gear.\r\nParts Supply Chain & Inventory Management\r\n\r\nDemand Forecasting:\u00a0Partner with procurement and logistics teams to design data-driven inventory models for fast-moving, slow-moving, and critical repair parts, minimizing stockouts while optimizing working capital.\r\nWarehouse Standardization:\u00a0Oversee parts warehouse storage, coding, and distribution tracking to ensure immediate availability for workshop technicians and over-the-counter retail customers.\r\nLocal Sourcing & Compliance:\u00a0Navigate local import regulations, customs clearances, and tariff structures for automotive parts to maintain a resilient supply chain pipeline.\r\nCustomer Retention & Value-Chain Excellence\r\nService Level Agreements (SLAs):\u00a0Enforce strict customer service standards, tracking Customer Satisfaction Index (CSI) scores from vehicle drop-off, progress communication, to final delivery.\r\nCorporate & Fleet Support:\u00a0Design tailored, proactive maintenance frameworks and priority workshop lanes for corporate fleets, government agencies, and logistics clients to minimize their operational downtime.\r\nWarranty Administration:\u00a0Establish a clean, traceable warranty management process, ensuring all warranty claims are verified against Geely\u2019s international guidelines, documented correctly, and processed for principal reimbursement.\r\nPrincipal Liaison & Technical Training\r\nGeely HQ Technical Liaison:\u00a0Act as the primary local technical point of contact for Geely Auto Group\u2019s regional after-sales support teams, managing technical escalation channels for complex vehicle faults.\r\nStructured Training Programs:\u00a0Cascade technical knowledge from Geely HQ by establishing continuous training paths for workshop controllers, service advisors, and technicians\u2014with a strong focus on high-voltage systems, EV battery maintenance, and intelligent infotainment software.\r\nPerformance Indicators\r\nTo maintain strict alignment with system-led performance management, the After-Sales Manager will be evaluated against clean, data-driven targets:\r\n\r\nFirst-Time-Fix Rate (FTFR):\u00a0Percentage of vehicles successfully repaired on the initial visit without recurring complaints.\r\nWorkshop Efficiency & Utilization:\u00a0Overall technician productivity hours logged against available workshop capacity.\r\nParts Fill Rate:\u00a0Percentage of parts requests fulfilled immediately from existing stock for routine maintenance and common repairs.\r\nCustomer Satisfaction Index (CSI):\u00a0Standardized post-service survey scores reflecting customer feedback on quality, communication, and timing.\r\nWarranty Recovery Speed:\u00a0Total turnaround time and approval rate for warranty claims submitted to Geely HQ for financial credit.\r\nAbout You\r\nJob Requirements & Profile\r\n\r\nEducation\r\n\r\nBachelor\u2019s degree\u00a0in Automotive Engineering, Mechanical Engineering, Industrial Engineering, or a highly related technical field. A post-graduate degree or certification in Business Administration or Operations Management is highly valued.\r\nExperience:\r\n\r\nMinimum of 8+ years of progressive experience in automotive after-sales management, workshop operations, or service department leadership.\r\nDirect experience working with alternative electric vehicles (EVs), high-tech diagnostic systems\r\npremium global automotive brands is strongly preferred.\r\nSkills:\r\n\u2022 Proven ability to develop and implement after-sales service policies, procedures, and operational manuals.\r\n\u2022 Strong leadership skills with experience managing technical service teams and customer support functions.\r\n\u2022 Excellent analytical skills with the ability to interpret operational, service, and customer satisfaction data to drive performance improvements.\r\n\u2022 Strong problem-solving, communication, and customer relationship management skills.\r\n\u2022 Professional working proficiency in both English and Amharic, with excellent written and verbal communication abilities.","_job_apply_type":"with_email","_job_apply_email":"hr@kerchanshe","_job_post_type":"job_listing","_job_featured_image":null,"_job_expiry_date":"","_viewed_count":"81","_views_by_date":{"2026-06-06":9,"2026-06-07":3,"2026-06-08":12,"2026-06-09":4,"2026-06-10":4,"2026-06-11":2,"2026-06-13":1,"2026-06-14":2,"2026-06-15":3,"2026-06-17":1,"2026-06-18":2,"2026-06-21":2,"2026-06-22":3,"2026-06-25":1,"2026-06-27":1,"2026-06-28":1,"2026-06-29":1,"2026-06-30":1,"2026-07-05":1,"2026-07-08":3,"2026-07-09":1,"2026-07-12":1,"2026-07-13":1,"2026-07-15":3,"2026-07-19":1,"2026-07-20":1,"2026-07-22":1,"2026-07-26":1,"2026-07-28":1,"2026-07-31":1,"2026-08-06":2,"2026-08-08":2,"2026-08-11":2,"2026-08-12":1,"2026-08-14":1,"2026-08-17":1,"2026-08-18":1,"2026-08-21":2},"_recently_viewed":"2026-08-21","_job_views_count":"73","_elementor_page_assets":[]},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/36644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=36644"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=36644"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=36644"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=36644"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=36644"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=36644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}