About the Job
\nAbout the Role<\/p>\n
The Product Support Sales Lead is responsible for driving aftermarket business growth through strategic sales leadership, customer relationship management, and expansion of product support services.<\/p>\n
The role focuses on developing and managing service sales channels, leading key account development initiatives, increasing parts and service revenue, and ensuring high customer satisfaction across the installed machine base.<\/p>\n
Key Responsibilities<\/p>\n
Product Support Sales & Business Development
\nDevelop and implement product support sales strategies to achieve revenue and profitability targets
\nDrive spare parts, maintenance contracts, and service sales growth
\nIdentify new business opportunities within the installed customer base
\nDevelop annual and quarterly sales plans for product support business
\nLead customer retention and aftermarket business expansion initiatives
\nConduct installed base analysis and identify service sales opportunities
\nChannel & Customer Management<\/p>\n
Build and maintain strong relationships with key customers and institutional clients
\nManage product support sales representatives (PSSR) and support field sales activities
\nCoordinate with service teams to ensure effective service delivery and customer satisfaction
\nSupport warranty, preventive maintenance, and annual maintenance contract (AMC) sales activities
\nEnsure timely follow-up of quotations, leads, and customer requests
\nCommercial & Operational Management<\/p>\n
Prepare service and parts quotations aligned with customer requirements
\nMonitor pricing, margins, and profitability of product support business
\nCoordinate with spare parts and service departments for operational efficiency
\nEnsure proper documentation and CRM updates for all sales activities
\nSupport implementation of SAP\/service management processes
\nReporting & Analytics<\/p>\n
Prepare weekly, monthly, and quarterly sales performance reports
\nMonitor sales trends, customer activity, and market opportunities
\nAnalyze service revenue, parts movement, and customer buying patterns
\nProvide strategic recommendations for business growth and operational improvements
\nAbout You
\nWhat We\u2019re Looking For<\/p>\n
Minimum Qualifications<\/p>\n
Bachelor\u2019s degree in electrical, electronics, IT, Mechanical Engineering, or related field
\n7\u201310 years of experience in product support sales, aftermarket sales, or commercial leadership roles
\nMinimum 4 years of experience in Product Support Sales
\nKey Account Management<\/p>\n
Service Sales & Aftermarket Business
\nExperience in document solutions, Office machines, IT equipment, or related sectors is highly preferred
\nSkills & Competencies<\/p>\n
Product Support Business Development
\nKey Account Management
\nService & Spare Parts Sales
\nCommercial Negotiation Skills
\nCustomer Relationship Management
\nSales Planning & Reporting
\nLeadership & Team Management
\nMarket Development & Opportunity Analysis
\nWhat You\u2019ll Get<\/p>\n
Work that directly impacts business growth
\nEarly ownership and decision-making responsibility
\nA fast-moving environment where your work is visible
\nLearning that comes from solving real business challenges
\nA team that values accountability, collaboration, and execution<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[198],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-35674","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-sales-and-promotion","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/National-Marketers-PLC-Copy.webp","custom-text-26140818":"National Marketers PLC","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"198":"Sales And 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Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/National-Marketers-PLC-Copy.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/National-Marketers-PLC-Copy.webp","custom-text-26140818":"National Marketers PLC","_job_title":"Product Support Sales Lead","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"198","_job_gender":"Both","_job_salary_type":"monthly","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-06-06","_job_location":"4","_job_description":"About the Job\r\nAbout the Role\r\n\r\nThe Product Support Sales Lead is responsible for driving aftermarket business growth through strategic sales leadership, customer relationship management, and expansion of product support services.\r\n\r\nThe role focuses on developing and managing service sales channels, leading key account development initiatives, increasing parts and service revenue, and ensuring high customer satisfaction across the installed machine base.\r\n\r\nKey Responsibilities\r\n\r\nProduct Support Sales & Business Development\r\nDevelop and implement product support sales strategies to achieve revenue and profitability targets\r\nDrive spare parts, maintenance contracts, and service sales growth\r\nIdentify new business opportunities within the installed customer base\r\nDevelop annual and quarterly sales plans for product support business\r\nLead customer retention and aftermarket business expansion initiatives\r\nConduct installed base analysis and identify service sales opportunities\r\nChannel & Customer Management\r\n\r\nBuild and maintain strong relationships with key customers and institutional clients\r\nManage product support sales representatives (PSSR) and support field sales activities\r\nCoordinate with service teams to ensure effective service delivery and customer satisfaction\r\nSupport warranty, preventive maintenance, and annual maintenance contract (AMC) sales activities\r\nEnsure timely follow-up of quotations, leads, and customer requests\r\nCommercial & Operational Management\r\n\r\nPrepare service and parts quotations aligned with customer requirements\r\nMonitor pricing, margins, and profitability of product support business\r\nCoordinate with spare parts and service departments for operational efficiency\r\nEnsure proper documentation and CRM updates for all sales activities\r\nSupport implementation of SAP\/service management processes\r\nReporting & Analytics\r\n\r\nPrepare weekly, monthly, and quarterly sales performance reports\r\nMonitor sales trends, customer activity, and market opportunities\r\nAnalyze service revenue, parts movement, and customer buying patterns\r\nProvide strategic recommendations for business growth and operational improvements\r\nAbout You\r\nWhat We\u2019re Looking For\r\n\r\nMinimum Qualifications\r\n\r\nBachelor\u2019s degree in electrical, electronics, IT, Mechanical Engineering, or related field\r\n7\u201310 years of experience in product support sales, aftermarket sales, or commercial leadership roles\r\nMinimum 4 years of experience in Product Support Sales\r\nKey Account Management\r\n\r\nService Sales & Aftermarket Business\r\nExperience in document solutions, Office machines, IT equipment, or related sectors is highly preferred\r\nSkills & Competencies\r\n\r\nProduct Support Business Development\r\nKey Account Management\r\nService & Spare Parts Sales\r\nCommercial Negotiation Skills\r\nCustomer Relationship Management\r\nSales Planning & Reporting\r\nLeadership & Team Management\r\nMarket Development & Opportunity Analysis\r\nWhat You\u2019ll Get\r\n\r\nWork that directly impacts business growth\r\nEarly ownership and decision-making responsibility\r\nA fast-moving environment where your work is visible\r\nLearning that comes from solving real business challenges\r\nA team that values accountability, collaboration, and 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