{"id":34763,"date":"2026-05-19T12:19:03","date_gmt":"2026-05-19T09:19:03","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=34763"},"modified":"2026-05-19T14:53:02","modified_gmt":"2026-05-19T11:53:02","slug":"senior-customer-relations-officer","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/senior-customer-relations-officer\/","title":{"rendered":"Senior Customer Relations Officer"},"content":{"rendered":"<h2>Job Title: Senior Customer Relations Officer<\/h2>\n<h3>Brief Summary<\/h3>\n<p>We are seeking an experienced and highly skilled Senior Customer Relations Officer to join our team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, resolve customer complaints, and enhance overall customer experience. This is an exciting opportunity for a seasoned professional to make a significant impact on our organization and take our customer relations to the next level.<\/p>\n<h3>Key Responsibilities<\/h3>\n<ul>\n<li>Develop and implement customer relations strategies to achieve high levels of customer satisfaction and loyalty<\/li>\n<li>Analyze customer feedback and complaints, and implement corrective actions to resolve issues promptly and fairly<\/li>\n<li>Build and maintain strong relationships with key customers, stakeholders, and internal teams to ensure seamless communication and collaboration<\/li>\n<li>Identify and capitalize on opportunities to upsell and cross-sell products and services to existing customers<\/li>\n<li>Lead and mentor a team of customer relations officers to ensure they have the necessary skills and knowledge to deliver exceptional customer service<\/li>\n<li>Collaborate with internal teams to develop and implement process improvements that enhance customer experience and reduce complaints<\/li>\n<li>Prepare and present regular reports on customer relations performance, including metrics such as customer satisfaction, complaint resolution, and customer retention<\/li>\n<\/ul>\n<hr \/>\n<h3>Requirements<\/h3>\n<ul>\n<li>Bachelor&#8217;s degree in Business Administration, Marketing, or a related field from a recognized Ethiopian university<\/li>\n<li>Minimum 5 years of experience in customer relations, customer service, or a related field, with at least 2 years in a supervisory or leadership role<\/li>\n<li>Proven track record of success in developing and implementing customer relations strategies that drive customer satisfaction and loyalty<\/li>\n<li>Excellent communication, interpersonal, and problem-solving skills, with the ability to build strong relationships with customers, stakeholders, and internal teams<\/li>\n<li>Strong analytical and reporting skills, with the ability to analyze customer feedback and complaints, and prepare regular reports on customer relations performance<\/li>\n<li>Knowledge of Ethiopian customer service standards and regulations, with a strong understanding of the local market and customer needs<\/li>\n<li>Fluency in Amharic and English, with the ability to communicate effectively in both languages<\/li>\n<li>Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-34763","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Kombolcha-Steel-production-Industry-PLC.webp","custom-text-26140818":"Kombolcha Steel production Industry PLC","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-28","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"external","_job_apply_url":"https:\/\/ethiojobs.net\/job\/hCE093P5yl-senior-customer-relations-officer","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Kombolcha-Steel-production-Industry-PLC.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Kombolcha-Steel-production-Industry-PLC.webp","custom-text-26140818":"Kombolcha Steel production Industry PLC","_job_title":"Senior Customer Relations Officer","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-28","_job_location":"4","_job_description":"<h2>Job Title: Senior Customer Relations Officer<\/h2>\r\n<h3>Brief Summary<\/h3>\r\nWe are seeking an experienced and highly skilled Senior Customer Relations Officer to join our team. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction, resolve customer complaints, and enhance overall customer experience. 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