{"id":34434,"date":"2026-05-15T12:33:54","date_gmt":"2026-05-15T09:33:54","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=34434"},"modified":"2026-05-15T13:42:04","modified_gmt":"2026-05-15T10:42:04","slug":"guest-service-agent","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/guest-service-agent\/","title":{"rendered":"Guest Service Agent"},"content":{"rendered":"<h1>Job Title: Guest Service Agent<\/h1>\n<h2>Brief Summary<\/h2>\n<p>We are seeking a highly skilled and experienced Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a seamless check-in and check-out experience. If you have a passion for delivering outstanding service and creating memorable experiences, we encourage you to apply for this exciting opportunity.<\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Handle guest arrivals and departures, including check-in and check-out procedures<\/li>\n<li>Manage room assignments and key card distribution<\/li>\n<li>Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner<\/li>\n<li>Process guest payments and handle cash, credit card, and other forms of payment<\/li>\n<li>Maintain accurate records of guest information, reservations, and payments<\/li>\n<li>Provide information and recommendations on local attractions, amenities, and services<\/li>\n<li>Collaborate with other departments to ensure a seamless guest experience<\/li>\n<li>Participate in training and development programs to continuously improve skills and knowledge<\/li>\n<\/ul>\n<hr \/>\n<h2>Requirements<\/h2>\n<ul>\n<li>Diploma or Degree in Hospitality, Tourism, or a related field from a recognized Ethiopian university<\/li>\n<li>Minimum of 2 years of experience in a similar role, preferably in a hotel or hospitality environment<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds<\/li>\n<li>Proficiency in Amharic and English; knowledge of additional languages is an asset<\/li>\n<li>Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy<\/li>\n<li>Basic computer skills, including proficiency in MS Office and hotel management software<\/li>\n<li>Certificate in customer service, hospitality, or a related field is an advantage<\/li>\n<li>Ability to work flexible hours, including evenings, weekends, and holidays<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-34434","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/RAMADA-BY-WYNDHAM-ADDIS-ADDIS-ABABA.webp","custom-text-26140818":"RAMADA BY WYNDHAM ADDIS, ADDIS ABABA","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-30","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"Genet.G-Egziabiher@ramadaaddis.com.","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/RAMADA-BY-WYNDHAM-ADDIS-ADDIS-ABABA.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/RAMADA-BY-WYNDHAM-ADDIS-ADDIS-ABABA.webp","custom-text-26140818":"RAMADA BY WYNDHAM ADDIS, ADDIS ABABA","_job_title":"Guest Service Agent","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-30","_job_location":"4","_job_description":"<h1>Job Title: Guest Service Agent<\/h1>\r\n<h2>Brief Summary<\/h2>\r\nWe are seeking a highly skilled and experienced Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a seamless check-in and check-out experience. 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