{"id":33036,"date":"2026-05-02T16:21:00","date_gmt":"2026-05-02T13:21:00","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=33036"},"modified":"2026-05-02T16:45:30","modified_gmt":"2026-05-02T13:45:30","slug":"customer-call-center-officer","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/customer-call-center-officer\/","title":{"rendered":"Customer Call Center Officer"},"content":{"rendered":"<h1>Job Title: Customer Call Center Officer<\/h1>\n<h2>Brief Summary<\/h2>\n<p>We are seeking a highly skilled and customer-focused Customer Call Center Officer to join our team. The successful candidate will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a strong ability to work in a fast-paced environment, and a passion for delivering outstanding customer experiences.<\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Answer customer calls, emails, and chats in a prompt and professional manner, providing accurate and helpful information to resolve customer inquiries and concerns.<\/li>\n<li>Respond to customer complaints and issues, resolving them in a fair and timely manner, and escalating complex issues to senior staff as needed.<\/li>\n<li>Provide product and service information to customers, promoting our company&#8217;s offerings and making recommendations to meet customer needs.<\/li>\n<li>Use customer relationship management (CRM) software to manage customer interactions, update customer records, and track customer issues.<\/li>\n<li>Collaborate with internal teams, such as sales and technical support, to resolve customer issues and improve customer satisfaction.<\/li>\n<li>Participate in ongoing training and quality improvement initiatives to enhance customer service skills and knowledge of company products and services.<\/li>\n<\/ul>\n<hr \/>\n<h2>Requirements<\/h2>\n<ul>\n<li>Bachelor&#8217;s degree in a relevant field, such as Business Administration, Marketing, or Communications, from a recognized Ethiopian university.<\/li>\n<li>Minimum 2 years of experience in a customer-facing role, preferably in a call center environment.<\/li>\n<li>Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and management.<\/li>\n<li>Strong problem-solving and analytical skills, with the ability to resolve customer issues in a fair and timely manner.<\/li>\n<li>Ability to work in a fast-paced environment, with a high volume of customer interactions, and to prioritize tasks and manage time effectively.<\/li>\n<li>Proficiency in Amharic and English, with the ability to communicate fluently in both languages.<\/li>\n<li>Basic computer skills, including Microsoft Office and CRM software, with the ability to learn new systems and technologies quickly.<\/li>\n<li>Certificate in customer service, call center operations, or a related field is an advantage.<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-33036","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Romel-General-Trading-Plc.webp","custom-text-26140818":"Romel General Trading Plc","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"3","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-08","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"hr@romel.et","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Romel-General-Trading-Plc.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Romel-General-Trading-Plc.webp","custom-text-26140818":"Romel General Trading Plc","_job_title":"Customer Call Center Officer","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"3","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-08","_job_location":"4","_job_description":"<h1>Job Title: Customer Call Center Officer<\/h1>\r\n<h2>Brief Summary<\/h2>\r\nWe are seeking a highly skilled and customer-focused Customer Call Center Officer to join our team. 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