Job Summary:\u00a0To manage customer relationships, ensure timely loan repayments, and handle loan recovery processes while maintaining positive client engagement and compliance with company policies.<\/p>\n
Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
\nMonitor loan accounts to ensure timely repayments.
\nFollow up with customers on overdue payments through calls and visits.
\nNegotiate repayment plans with delinquent clients.
\nHandle customer inquiries, complaints, and disputes professionally.
\nMaintain accurate records of customer interactions and loan recovery activities.
\nCollaborate with the credit and finance teams to manage risk and minimize loan defaults.
\nPrepare reports on loan performance, arrears, and recovery progress.
\nEnsure compliance with company policies and financial regulations
\nAbout You
\nM.A\/B.A Degree in Economics, Management, Accounting or other Business related fields with 2\/4 years of banking\/ MF experience of which 2 years as Branch banking officer.
\nProven experience in customer service, credit control, or loan recovery is an advantage<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[12],"job_listing_tag":[],"class_list":["post-32926","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-jijiga"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/05\/Shabelle-Bank-SC.webp","custom-text-26140818":"Shabelle Bank SC","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"3 \u2013 5 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-08","_job_location":{"12":"Jijiga"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"https:\/\/ethiojobs.net\/signIn?source=W6sxhTL0y4-senior-customer-relations-officer-internal-only","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/32926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=32926"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=32926"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=32926"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=32926"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=32926"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=32926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}