Purpose of the Job:<\/p>\n
To support the sustainable and profitable growth of the Bank by enhancing the attraction, satisfaction, and retention of customers through excellent customer service delivery, and improving the efficiency of the branch operation and resource utilization.<\/p>\n
Main Duties and Responsibilities:<\/p>\n
Develop and implement service delivery plans and programs to optimize service excellence and customer experience in the branch.
\nEnsure proper compilation of information for loan and foreign currency requests and submission of the same to the appropriate organ for further processing and approval.
\nCommunicate with customer relationship management and branches to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in answering questions and resolving issues.
\nMonitor customer service delivery in the branch and ensure that customer expectations are consistently met and exceeded.
\nWork with the Branch Operations Director in establishing customer service, operational, and business objectives for the Branch.
\nProvide input to the branch operation to support performance measurement and control.
\nContribute to the growth and expansion of service lines in the Branch and drivethe profitability and productivity of the Branch.
\nReceive customer complaints and take immediate actions to solve issues under one\u2019s authority and refer to the right unit for speedy resolution when necessary.
\nMaintain adequate customer service staffing levels and ensure that all customer service personnel are properly trained with respect to product knowledge, service delivery, and communication techniques to meet customer service needs as well as business objectives.
\nCollaborate with Marketing and Customer Management in implementing local marketing initiatives to promote the Bank and its products and services to local customers.
\nReview Income and Expense Summary Accounts of the Branch, apply appropriate follow-up on controllable expenses, and ensure that the Branch\u2019s books of accounts are in balance.
\nAbout You
\nQualification:
\nBachelor\u2019s degree in Accounting, Management, Economics, or related fields.
\nExperience:
\nSix years of Banking Operations experience. IFB training Certification is advantageous.<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[188],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-32818","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-accounting-and-finance","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/unnamed.webp","custom-text-26140818":"Hijra Bank S.C","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"188":"Accounting And Finance"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-11","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"external","_job_apply_url":"https:\/\/forms.gle\/6gdSZEqMtH5PRD5y5","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/32818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=32818"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=32818"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=32818"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=32818"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=32818"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=32818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}