{"id":32748,"date":"2026-04-29T16:27:57","date_gmt":"2026-04-29T13:27:57","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=32748"},"modified":"2026-04-30T16:01:26","modified_gmt":"2026-04-30T13:01:26","slug":"junior-customer-service-officer-3","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/junior-customer-service-officer-3\/","title":{"rendered":"Junior Customer Service Officer"},"content":{"rendered":"<h1>Junior Customer Service Officer<\/h1>\n<h2>Brief Summary<\/h2>\n<p>We are seeking a highly motivated and customer-focused Junior Customer Service Officer to join our team. As a Junior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their complaints in a timely and professional manner. If you have excellent communication skills, a strong passion for customer service, and a keen desire to learn and grow with our organization, we encourage you to apply for this exciting opportunity.<\/p>\n<h2>Key Responsibilities<\/h2>\n<ul>\n<li>Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner<\/li>\n<li>Resolve customer complaints and issues in a fair and courteous manner, ensuring customer satisfaction and loyalty<\/li>\n<li>Provide accurate and up-to-date information about our products and services to customers<\/li>\n<li>Collaborate with internal teams to resolve customer complaints and improve customer experience<\/li>\n<li>Identify and escalate complex customer issues to senior customer service officers or management as necessary<\/li>\n<li>Maintain accurate records of customer interactions, including complaints, issues, and resolutions<\/li>\n<\/ul>\n<hr \/>\n<h2>Requirements<\/h2>\n<ul>\n<li>Diploma or Bachelor&#8217;s degree in Marketing, Business Administration, or related field from a recognized Ethiopian university<\/li>\n<li>0-2 years of experience in customer service, sales, or related field, with a strong passion for delivering exceptional customer experience<\/li>\n<li>Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment<\/li>\n<li>Fluency in Amharic and English, with knowledge of other local languages being an advantage<\/li>\n<li>Strong analytical and critical thinking skills, with the ability to resolve customer complaints and issues in a fair and courteous manner<\/li>\n<li>Basic computer skills, including Microsoft Office and customer relationship management (CRM) software<\/li>\n<li>Ability to work in a team environment, with a strong commitment to customer satisfaction and loyalty<\/li>\n<\/ul>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-32748","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Metemamen-Logo-660x330-1.webp","custom-text-26140818":"Metemamen Micro Financing Institution S.C","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"3","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-08","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"with_email","_job_apply_url":"","_job_apply_email":"metemamenhr@gmail.com","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Metemamen-Logo-660x330-1.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Metemamen-Logo-660x330-1.webp","custom-text-26140818":"Metemamen Micro Financing Institution S.C","_job_title":"Junior Customer Service Officer","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"224","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"3","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-05-08","_job_location":"4","_job_description":"<h1>Junior Customer Service Officer<\/h1>\r\n<h2>Brief Summary<\/h2>\r\nWe are seeking a highly motivated and customer-focused Junior Customer Service Officer to join our team. As a Junior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their complaints in a timely and professional manner. If you have excellent communication skills, a strong passion for customer service, and a keen desire to learn and grow with our organization, we encourage you to apply for this exciting opportunity.\r\n<h2>Key Responsibilities<\/h2>\r\n<ul>\r\n \t<li>Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner<\/li>\r\n \t<li>Resolve customer complaints and issues in a fair and courteous manner, ensuring customer satisfaction and loyalty<\/li>\r\n \t<li>Provide accurate and up-to-date information about our products and services to customers<\/li>\r\n \t<li>Collaborate with internal teams to resolve customer complaints and improve customer experience<\/li>\r\n \t<li>Identify and escalate complex customer issues to senior customer service officers or management as necessary<\/li>\r\n \t<li>Maintain accurate records of customer interactions, including complaints, issues, and resolutions<\/li>\r\n<\/ul>\r\n\r\n<hr \/>\r\n\r\n<h2>Requirements<\/h2>\r\n<ul>\r\n \t<li>Diploma or Bachelor's degree in Marketing, Business Administration, or related field from a recognized Ethiopian university<\/li>\r\n \t<li>0-2 years of experience in customer service, sales, or related field, with a strong passion for delivering exceptional customer experience<\/li>\r\n \t<li>Excellent communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment<\/li>\r\n \t<li>Fluency in Amharic and English, with knowledge of other local languages being an advantage<\/li>\r\n \t<li>Strong analytical and critical thinking skills, with the ability to resolve customer complaints and issues in a fair and courteous manner<\/li>\r\n \t<li>Basic computer skills, including Microsoft Office and customer relationship management (CRM) software<\/li>\r\n \t<li>Ability to work in a team environment, with a strong commitment to customer satisfaction and loyalty<\/li>\r\n<\/ul>","_job_apply_type":"with_email","_job_apply_email":"metemamenhr@gmail.com","_job_post_type":"job_listing","_job_featured_image":null,"_job_expiry_date":"","_viewed_count":"91","_views_by_date":{"2026-04-30":5,"2026-05-01":14,"2026-05-02":7,"2026-05-03":3,"2026-05-04":2,"2026-05-05":1,"2026-05-06":1,"2026-05-07":1,"2026-05-09":2,"2026-05-10":1,"2026-05-12":2,"2026-05-13":4,"2026-05-14":2,"2026-05-17":3,"2026-05-18":1,"2026-05-20":2,"2026-05-21":1,"2026-05-22":1,"2026-05-24":1,"2026-05-26":2,"2026-05-28":1,"2026-06-02":1,"2026-06-08":2,"2026-06-09":2,"2026-06-13":2,"2026-06-15":1,"2026-06-16":2,"2026-06-18":1,"2026-06-19":2,"2026-06-20":1,"2026-06-22":1,"2026-06-23":1,"2026-06-27":1,"2026-07-09":2,"2026-07-13":1,"2026-07-14":1,"2026-07-15":1,"2026-07-16":1,"2026-07-19":1,"2026-07-21":1,"2026-07-22":1,"2026-07-24":1,"2026-07-26":1,"2026-07-29":1,"2026-08-08":3,"2026-08-20":2},"_recently_viewed":"2026-08-20","_job_views_count":"85","litespeed_vpi_list":["vpi error"],"_elementor_page_assets":[]},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/32748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=32748"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=32748"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=32748"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=32748"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=32748"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=32748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}