Job Summary<\/p>\n
The position is responsible for achieving business growth for Retail & MSME\/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.
\nAbout You
\nJob Grade<\/p>\n
IV
\nAcademic and Professional Qualifications<\/p>\n
Bachelor Degree in Business Administration, Banking, Finance\/Accounting & Finance,
\nManagement or any other equivalent fields.
\nTraining and courses in banking operations (IFB, domestic, credit, and international
\nbanking operations) ”
\nExperience<\/p>\n
Minimum of four (4) years successful experience in banking or customer contact role or sales & Marketing experience.
\nFunctional\/Technical Competencies<\/p>\n
Product and price knowledge:\u00a0Understanding of banking products and services with their price offered by the bank to effectively promote and sell products to agents and customers. i.e. domestic, digital, international
\nMarketing and sales skill:\u00a0The skill and ability to effectively promote and sell financial products and services to customers.
\nApplicable banking systems knowledge: Ability to understand and utilize banking systems and digital platforms to streamline operations and enhance customer experience. i.e. Core banking
\nKnowledge of sharia or Islamic Banking laws and principles: Ability to understand and apply the core principles of sharia (Islamic law) in the context of banking and financing services.
\nCustomer service delivery:\u00a0Ability to understand the various service delivery channels of the Bank, such as websites, email, USSD, SMS, internet platforms, ATMs, POS, agents, merchants, and branches, and deliver services to optimize customer experience and operational efficiency.
\nLeadership Competencies<\/p>\n
Behavioral Competencies<\/p>\n
Collaboration:\u00a0Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
\nTeam Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
\nEngagement:\u00a0Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
\nCommunication:\u00a0Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
\nAdaptability:\u00a0Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
\nContinuous Improvement:\u00a0Commitment to always finding ways to do things better.
\nAgility:\u00a0Ability to move quickly and easily.
\nResponsiveness:\u00a0Ability to adapt to change and meet new demands quickly.
\nCustomer Centricity:\u00a0Understand customers\u2019 needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
\nRelationship:\u00a0Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
\nEmpathy:\u00a0Understand and share the feelings, perspectives and experiences of customers.
\nData driven:\u00a0Consistently utilizing data to drive work and make informed decisions.
\nRespect:\u00a0is the glue that holds teams, organizations, customers together.
\nProfessionalism:\u00a0Conducting oneself with competence, integrity, and respect in a work setting.
\nInclusivity:\u00a0Embracing diversity, respecting unique identities, and fostering belonging.
\nGenuineness:\u00a0Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.
\nPlace Of Work<\/p>\n
Under the\u00a0Hawassa District Branch<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[188],"job_listing_location":[9],"job_listing_tag":[],"class_list":["post-32138","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-accounting-and-finance","job_listing_location-hawassa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Dashen-Bank-S.C.webp","custom-text-26140818":"Dashen Bank S.C.","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"188":"Accounting And Finance"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Intermediate","custom-select-25910079":"3 \u2013 5 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-04-28","_job_location":{"9":"Hawassa"},"_job_apply_type":"external","_job_apply_url":"https:\/\/t.me\/DashenBankEthiopia","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"beleqet_data":{"_job_employer_posted_by":"9629","_job_logo_img":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Dashen-Bank-S.C.webp","_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Dashen-Bank-S.C.webp","custom-text-26140818":"Dashen Bank S.C.","_job_title":"Sales_ Branches under Hawassa District","_job_type":"17","custom-select-24762152":"Onsite","_job_category":"188","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Intermediate","custom-select-25910079":"3 \u2013 5 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-04-28","_job_location":"9","_job_description":"Job Summary\r\n\r\nThe position is responsible for achieving business growth for Retail & MSME\/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.\r\nAbout You\r\nJob Grade\r\n\r\nIV\r\nAcademic and Professional Qualifications\r\n\r\nBachelor Degree in Business Administration, Banking, Finance\/Accounting & Finance,\r\nManagement or any other equivalent fields.\r\nTraining and courses in banking operations (IFB, domestic, credit, and international\r\nbanking operations) \"\r\nExperience\r\n\r\nMinimum of four (4) years successful experience in banking or customer contact role or sales & Marketing experience.\r\nFunctional\/Technical Competencies\r\n\r\nProduct and price knowledge:\u00a0Understanding of banking products and services with their price offered by the bank to effectively promote and sell products to agents and customers. i.e. domestic, digital, international\r\nMarketing and sales skill:\u00a0The skill and ability to effectively promote and sell financial products and services to customers.\r\nApplicable banking systems knowledge: Ability to understand and utilize banking systems and digital platforms to streamline operations and enhance customer experience. i.e. Core banking\r\nKnowledge of sharia or Islamic Banking laws and principles: Ability to understand and apply the core principles of sharia (Islamic law) in the context of banking and financing services.\r\nCustomer service delivery:\u00a0Ability to understand the various service delivery channels of the Bank, such as websites, email, USSD, SMS, internet platforms, ATMs, POS, agents, merchants, and branches, and deliver services to optimize customer experience and operational efficiency.\r\nLeadership Competencies\r\n\r\nBehavioral Competencies\r\n\r\nCollaboration:\u00a0Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement\r\nTeam Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.\r\nEngagement:\u00a0Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.\r\nCommunication:\u00a0Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.\r\nAdaptability:\u00a0Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.\r\nContinuous Improvement:\u00a0Commitment to always finding ways to do things better.\r\nAgility:\u00a0Ability to move quickly and easily.\r\nResponsiveness:\u00a0Ability to adapt to change and meet new demands quickly.\r\nCustomer Centricity:\u00a0Understand customers\u2019 needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.\r\nRelationship:\u00a0Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.\r\nEmpathy:\u00a0Understand and share the feelings, perspectives and experiences of customers.\r\nData driven:\u00a0Consistently utilizing data to drive work and make informed decisions.\r\nRespect:\u00a0is the glue that holds teams, organizations, customers together.\r\nProfessionalism:\u00a0Conducting oneself with competence, integrity, and respect in a work setting.\r\nInclusivity:\u00a0Embracing diversity, respecting unique identities, and fostering belonging.\r\nGenuineness:\u00a0Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.\r\nPlace Of Work\r\n\r\nUnder the\u00a0Hawassa District 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