{"id":31437,"date":"2026-04-17T11:03:35","date_gmt":"2026-04-17T08:03:35","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=31437"},"modified":"2026-04-17T11:57:58","modified_gmt":"2026-04-17T08:57:58","slug":"customer-service-manager-4","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/customer-service-manager-4\/","title":{"rendered":"Customer Service Manager"},"content":{"rendered":"<p>About the Job<br \/>\n\u2022 Oversee and manage the customer service team, including hiring, training, and performance evaluation.<br \/>\n\u2022 Develop and implement customer service policies and procedures to ensure efficient operations.<br \/>\n\u2022 Monitor and assess customer service interactions to ensure quality and customer satisfaction.<br \/>\n\u2022 Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.<br \/>\n\u2022 Analyze customer feedback and data to identify trends and areas for improvement.<br \/>\n\u2022 Collaborate with other departments to improve overall customer experience and resolve issues.<br \/>\n\u2022 Set and track key performance indicators (KPIs) for the customer service team.<br \/>\n\u2022 Prepare and present reports on customer service performance to senior management.<br \/>\n\u2022 Stay updated on industry best practices and emerging customer service technologies.<br \/>\nAbout You<br \/>\n\u2022 Bachelor&#8217;s degree in Business, Customer Service Management, or a related field. MBA is a plus.<br \/>\n\u2022 Proven experience in customer service management, with a minimum of [X] years in a similar role.<br \/>\n\u2022 Strong leadership and team management skills.<br \/>\n\u2022 Excellent communication and interpersonal abilities.<br \/>\n\u2022 Problem-solving and conflict resolution skills.<br \/>\n\u2022 Ability to analyze data and use it to drive improvements in customer service.<br \/>\n\u2022 Proficiency in customer service software and CRM tools.<br \/>\n\u2022 Location: [Nairobi, Nairobi County, Kenya]<br \/>\n\u2022 Career Level: Mid to Senior Level<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-31437","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/Demo-Company-1.webp","custom-text-26140818":"Demo Company","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"1","_job_experience":"Senior","custom-select-25910079":"5 \u2013 10 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-04-30","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"external","_job_apply_url":"https:\/\/ethiojobs.net\/signIn?source=jnmHxoKX0v-customer-service-manager","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet Jobs","_job_employer_url":"https:\/\/beleqet.com\/vacancy\/employer\/meseret\/"},"_links":{"self":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing\/31437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/users\/207"}],"replies":[{"embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/comments?post=31437"}],"wp:attachment":[{"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/media?parent=31437"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_type?post=31437"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_category?post=31437"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_location?post=31437"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/beleqet.com\/vacancy\/wp-json\/wp\/v2\/job_listing_tag?post=31437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}