{"id":30786,"date":"2026-04-09T13:05:27","date_gmt":"2026-04-09T10:05:27","guid":{"rendered":"https:\/\/beleqet.com\/vacancy\/?post_type=job_listing&#038;p=30786"},"modified":"2026-04-09T13:30:29","modified_gmt":"2026-04-09T10:30:29","slug":"customer-success-training-scheduler-officer","status":"publish","type":"job_listing","link":"https:\/\/beleqet.com\/vacancy\/job\/customer-success-training-scheduler-officer\/","title":{"rendered":"Customer Success \/Training Scheduler Officer"},"content":{"rendered":"<p><strong>Key Responsibilities<\/strong><\/p>\n<p>Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.<br \/>\nSupport customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export\/import facilitation services.<br \/>\nProvide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia\u2019s platforms effectively.<br \/>\nMonitor client satisfaction and develop tailored solutions to improve retention and engagement.<br \/>\nIdentify opportunities to upsell or cross-sell additional services.<br \/>\nAct as a liaison between clients and internal departments (sales, IT, events, training).<br \/>\nTrack customer issues, maintain records, and ensure timely resolution using CRM tools.<br \/>\nCollect and analyze feedback for continuous improvement of services.<br \/>\nAssist during trade events, expos, and webinars as a support contact.<br \/>\n<strong>What We Offer<\/strong><\/p>\n<p>A dynamic and impactful working environment.<br \/>\nOpportunities to grow with one of Ethiopia\u2019s fastest-growing trade platforms.<br \/>\nExposure to international markets, expos, and professional networks.<br \/>\nPerformance-based incentives and growth pathways.<br \/>\nAbout You<br \/>\n<strong>Required Qualifications<\/strong><\/p>\n<p>Bachelor\u2019s degree in Business Administration, Marketing, International Trade, or related fields.<br \/>\nMinimum of 0-1 year experience in customer success, B2B support, sales coordination, or related roles.<br \/>\nStrong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.<br \/>\nExcellent verbal and written communication skills in English and Amharic.<br \/>\nSkilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.<br \/>\nHighly organized, solution-oriented, and able to work under pressure.<br \/>\nPassion for trade, entrepreneurship, and client empowerment.<br \/>\nKnowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.<\/p>\n","protected":false},"author":207,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[17],"job_listing_category":[224],"job_listing_location":[4],"job_listing_tag":[],"class_list":["post-30786","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_category-customer-service-and-care","job_listing_location-addis-ababa"],"metas":{"_job_logo":"https:\/\/beleqet.com\/vacancy\/wp-content\/uploads\/wp-job-board-pro-uploads\/_job_logo\/2026\/04\/TradeEthiopia-Group.webp","custom-text-26140818":"TradeEthiopia Group","_job_featured":"","_job_tag":[],"_job_filled":"","_job_urgent":"","_job_type":{"17":"Full Time"},"custom-select-24762152":"Onsite","_job_category":{"224":"Customer Service And Care"},"_job_expiry_date":"","_job_gender":"Both","_job_salary_type":"monthly","custom-number-21785310":"7","_job_experience":"Junior","custom-select-25910079":"1 \u2013 3 Years","_job_qualification":"Bachelor Degree","_job_application_deadline_date":"2026-04-30","_job_location":{"4":"Addis Ababa"},"_job_apply_type":"external","_job_apply_url":"job@enisra.com","_job_apply_email":"","_job_phone":"","_job_employer_name":"Beleqet 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