Senior IT Technician
Job Description
Key Responsibilities
IT Infrastructure Maintenance and Support
Install, configure, maintain, and troubleshoot computer hardware, peripherals, operating systems, and software applications.
Diagnose and resolve complex technical issues related to desktops, laptops, servers, printers, scanners, and network devices.
Perform regular preventive maintenance and system upgrades to minimize downtime and ensure optimal performance.
Network and Systems Administration
Manage and support the company’s local area network (LAN), wireless networks, and internet connectivity.
Monitor network performance, security, and connectivity; identify and resolve network-related problems.
Assist in the administration of servers, data backups, and disaster recovery procedures.
Implement and enforce basic cybersecurity measures to protect company data and systems from threats.
User Support and Training
Provide timely technical support to employees via phone, email, remote or on-site assistance.
Troubleshoot and resolve user-reported issues related to hardware, software, email, and applications.
Conduct training sessions for staff on the proper use of IT systems, software tools, and cybersecurity best practices.
Project Implementation and Collaboration
Participate in the planning and implementation of new IT projects, particularly in hardware procurement, software deployment, and system upgrades.
Collaborate with external vendors and service providers for specialized technical support and equipment maintenance.
Document technical processes, maintain accurate inventory records of IT assets, and prepare on-demand reports on system performance.
Compliance and System Integrity
Ensure all IT activities comply with company policies, data protection regulations, and relevant Ethiopian laws.
IT jobs Ethiopia
Maintain accurate records of maintenance activities, incident reports, and system performance metrics.
Support internal and external audits of IT systems and infrastructure by providing necessary documentation and technical reports.
