Job Description

Job Title: Quality Assurance and Training Coordinator – Readvertised

Brief Summary

We are seeking a highly skilled and experienced Quality Assurance and Training Coordinator to join our team. The successful candidate will be responsible for ensuring the delivery of high-quality services, developing and implementing training programs, and coordinating quality assurance activities. This is a readvertised position, and we encourage qualified candidates to apply.

Key Responsibilities

• Develop, implement, and monitor quality assurance processes and procedures to ensure compliance with organizational standards and regulatory requirements
• Design, deliver, and evaluate training programs to enhance employee skills and knowledge, and improve overall performance
• Conduct regular audits and assessments to identify areas for improvement and provide recommendations for corrective action
• Collaborate with departmental heads to develop and implement quality improvement plans and training initiatives
• Develop and maintain quality assurance and training records, reports, and databases
• Provide coaching, mentoring, and support to employees to ensure they have the necessary skills and knowledge to perform their duties effectively

Requirements

• Bachelor’s degree in a relevant field, such as Business Administration, Education, or Quality Management, from a recognized Ethiopian university
• Minimum 3 years of experience in quality assurance, training, or a related field, preferably in a similar industry or organization
• Proven knowledge of quality management principles, practices, and standards, including ISO 9001
• Excellent communication, interpersonal, and presentation skills, with the ability to communicate effectively with employees at all levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify areas for improvement and develop effective solutions
• Ability to work independently and as part of a team, with a strong commitment to delivering high-quality results and achieving organizational goals
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Fluency in English and Amharic, with excellent written and verbal communication skills