NOC Specialist: OSS and Automation (Re-advertised)

Job Description

Role purpose:  To provide the technical lead in the team responsible for implementation of OSS and automation architecture/landscape and to ensure that architecture principles /guidelines are adhered to in the development of solutions. To analyze and refine requirements for delivering the necessary technology service to business and ensure high quality, effective and efficient delivery within the NOC environment.

Key accountabilities and decision ownership:

To perform systems analysis and design activities by assessing requirements in terms of feasibility, impact and cost, thereby assisting to create and compile accurate user requirement documents.

To develop and enhance tools, processes and applications that will identify and address problems and optimize delivery against targets.
To evaluate new technology solutions through research, analyzing and testing
To produce management reports and ensure standard documentation is completed (e.g. project documentation, tracking, , audit reports)
To co-ordinate and lead technical projects to deliver within time and cost
Network and collaborate with all stakeholders (internal and external) to ensure an understanding of key business issues, requirements, and drivers.
Drive automation and dependable for the end-to-end operation.
Ensure continuous improvement and improved efficiencies in technical environment.
Manage Technical contracts and vendors
Manage and maintain OSS systems, including upgrades, patches, and security updates.
Additional tasks given from the management

Core competencies, knowledge and experience:
Solutions Architecture, systems analysis and design
Applying Expertise and Technology
Architecture concepts (Integration, Design Process Management, Business Architecture, Information Architecture and Technical Architecture)
Problems solving and analytical skills
Creating, Innovating, Learning, Analyzing and Researching
Delivering Results and Meeting Customer Expectations
3 Years systems analysis and design experience preferably in a highly complex environment (essential)
Influencing and negotiating skills
Excellent communication skills (verbal and written)
Project management skills
Collaboration and coaching skills (technical domain)
In-depth knowledge of OSS systems, tools and ITSM.
Strong understanding of telecom networks, protocols and NOC architecture

Key performance indicators [max 3]:
Implement OSS and Automation landscape.
Individual architecture components that are consistent with the wider Safaricom Ethiopia architecture
Manage contractors and vendors
Technical support and leadership provided to the team and broader division.