Implementation Engineer (L1 / L2 Support)

Job Description

About the Job
Implementation Engineer (L1 / L2 Support)

Core Role Positioning:

This role is a full-stack technical implementer, responsible for:

Build phase → installation, configuration, integration, testing
Run phase → L1/L2 support, monitoring, troubleshooting
Availability:

100% allocation

Required Experience:

3–7+ years in:Software implementation / system integration
Telecom IT systems / MarTech / CRM / CVM platforms
Application support / production support
Experience in:Software installation, configuration and deployments
24/7 environments
Incident management systems

About You
Competencies:

Installation & integration

Ability to:Deploy platform components (application + dependencies)
Configure environments (dev / test / prod)
Support integrations with external systems
Experience with:Linux-based deployments
Virtualized environments (VMware or similar)
Support SIT / UAT
Troubleshoot issues and ensure production readiness
Monitoring, incident handling, troubleshooting
Root cause analysis and issue resolution
Autonomous, problem-solver, able to handle production pressure
Strong coordination with technical & business teams
Testing & Go-Live:

Operational (L1/L2):