Customer Development

Job Description

Key Responsibilities

Performance & Growth Delivery

Design and continuously improve commercial incentive frameworks.
Translate business strategy into KPIs, scorecards, and measurable performance routines.
Lead monthly and quarterly performance reviews.
Support field market visits and drive post‑visit follow-ups.
Collaborate with Sales and Route-to-Market teams to close execution gaps.
Capability Building

Own and drive the Customer Development capability agenda end‑to‑end.
Design onboarding journeys and structured learning pathways for CD teams.
Lead key academies (TDOM, EWA Academy, NRM, etc.).
Strengthen field coaching capabilities.
Manage capability calendars, reinforcement programs, and performance tracking.
Measure learner proficiency and in-field application.
Digital & Operational Excellence

Lead improvements in dashboards, reporting tools, and analytics.
Standardize ways of working for operational rigor.
Drive digital execution and e-commerce readiness.
Support CBD presentation development and deck design.
Culture & Engagement

Lead Cultureshop and culture cascade initiatives.
Support Regional Sales Managers and the broader leadership community.
Drive engagement, recognition, and cross-market best-practice sharing.