Job Description

Job Title: IT Support Officer

Brief Summary

We are seeking a highly skilled and motivated IT Support Officer to join our team. The successful candidate will be responsible for providing technical assistance and support to employees, resolving computer and network issues, and maintaining the overall efficiency of our IT systems. If you have a passion for IT and excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide technical support and assistance to employees via phone, email, or in-person
• Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner
• Install, configure, and maintain computer hardware, software, and peripherals
• Administer and maintain the company’s network, including servers, routers, and firewalls
• Develop and implement IT policies and procedures to ensure the security and integrity of company data
• Collaborate with other departments to identify and prioritize IT projects and initiatives
• Conduct regular maintenance and backups of IT systems to prevent data loss and ensure business continuity

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field from a recognized Ethiopian university
• At least 2 years of experience in IT support or a related field, preferably in a similar industry
• Proficiency in Windows, Linux, and macOS operating systems, as well as Microsoft Office applications
• Strong knowledge of computer hardware, software, and networking fundamentals
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Good communication and interpersonal skills, with the ability to work effectively with employees at all levels
• Certifications such as CompTIA A+, Cisco CCNA, or Microsoft MCSA are an added advantage