Job Description

Job Title: IT Support Engineer

Brief Summary

We are seeking a highly skilled and motivated IT Support Engineer to join our team. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, attention to detail, and strong communication skills.

Key Responsibilities

• Install, configure, and troubleshoot computer systems, hardware, and software
• Provide technical support and assistance to employees via phone, email, or in-person
• Identify and resolve technical issues in a timely and efficient manner
• Conduct regular maintenance and updates on computer systems, hardware, and software
• Develop and implement technical documentation and training materials
• Collaborate with other IT staff to resolve complex technical issues
• Stay up-to-date with new technologies and trends in the IT industry

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field from a recognized Ethiopian university
• At least 2 years of experience in IT support or related field
• Proficiency in Windows, Linux, and other operating systems
• Knowledge of computer hardware, software, and networking fundamentals
• Experience with helpdesk software and IT service management tools
• Excellent problem-solving, communication, and interpersonal skills
• Certifications such as CompTIA A+, Cisco CCNA, or Microsoft MCSA are an added advantage
• Ability to work in a team environment and provide excellent customer service